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This course is an introduction to theory and skills related to communication, the helping relationship and the helping process for SSW practice. Students explore and apply evidence-based interpersonal communication skills within helping relationships. Students will learn and apply the use of active and reflective listening skills, empathy, and non-verbal and verbal communication skills that promote respectful and genuine professional helping relationships with diverse people. Students are invited to engage in self-reflection to explore their own values, beliefs and behaviours that impact on the development of helping skills.